PRESS NEWS:- INFOSYS WAS PENALISED OF RS.9.33 CRORES FOR DEFAULT IN SERVICE

PRESS NEWS:- INFOSYS WAS PENALISED OF RS.9.33 CRORES FOR DEFAULT IN SERVICE

தொடர்ந்த சேவைக் குறைபாட்டுக்கு INFOSYS மீது BESCOM ரூ. 9.33 கோடி தண்டம் (PENALTY ) வசூலித்ததாக பத்திரிக்கை செய்தி .

அஞ்சலில் உள்ள சேவைக் குறைபாட்டுக்கு நம் அதிகாரிகள் தண்டத்தொகை வசூலிப்பார்களா அல்லது மேலும் 'BILL' போட்டு கொடுப் பார்களா ? காலம்தான் பதில் சொல்ல வேண்டும் !

பார்க்க பத்திரிக்கை செய்தி :-

BANGALORE MIRROR cover story.

Blame it on Infosys, says Bescom MD on excess power bills
By Niranjan Kaggere, Bangalore Mirror Bureau | Apr 22, 2014, 02.00 AM IST

Pankaj Kumar Pandey says power utility had identified 150 issues based on consumer complaints, but Infosys was able to rectify just 85. Only govt can scrap the contract

In February this year, some United Bank of India employees had reportedly blamed inherent deficiencies in 'Finacle', the financial software provided by Infosys, the Bangalore based IT bellwether giant, for the bank's mounting NPAs. The NPA controversy had led to the exit of Archana Bhargava, chairman of the bank. Now, Bangalore Electricity Supply Company (Bescom) has called into question the reliability of the company's billing software.

Under heavy criticism from consumers and the Karnataka Electricity Regulatory Commission (KERC) for persistent errors in the billing system, Pankaj Kumar Pandey, managing director, Bescom, blamed Infosys for the mess. Making his submission before KERC on Monday during a public hearing over a tariff review petition submitted by all the five Escoms for the year 2014-15, Pandey said, "We are not satisfied with the software."

Pandey admitted that he has been aware of the faulty software for some time, but claimed his hands were tied. "We have received several complaints about the variations in bills generated by the software," Pandey told the panel of KERC members. "We are not satisfied with the software. In fact, we had issued several notices to them (Infosys) and even penalised them by levying a penalty of Rs 9.33 crore. Even then they have not done anything. Based on the complaints, we identified about 150 issues and asked them to sort them out. However, they were able to address only 85 of them. They blame the glitches on the server not working properly."

When the KERC panel asked Pandey why the software hadn't been changed despite being aware of the glitches, Pandey said, "The government has to take a decision on it as it was the government which handed Infosys the contract. We have written to the chief secretary about the burgeoning problem pertaining to billing and we will soon hold a meeting with the chief secretary in this regard. The government has to take a decision on it."

The problem had snowballed into a major controversy with several individual consumers, consumer rights activists complaining to both Bescom and KERC. "It is not just one or two issues, but several," N Chandra Shekhar, a consumer activist, told BM. "Ever since Bescom switched over from their previous billing software to Infosys billing software, payment of bills online has become a major problem. A few months ago, RR numbers were mixed up resulting in the erroneous calculation of consumption."

The shadow-boxing between Bescom and Infosys over billing-related issues has been going on for quite some time. It turned into a slanging match when the billing system crashed in October last year. The bug was fixed, but the problem again resurfaced in November. And while Bescom has been blaming Infosys, the latter has claimed that the power utility owes it crores of rupees.